This is a How-To guide created for families so they can navigate the different technology resources our school is using. There are sections with videos for Google Classroom, Meet, Nearpod, Jupiter Grades, and more.

Digital Technology Notebook for Families

Please use the form below to request a password reset for a student's email or if you need your Jupiter Grades log in information.

While your iPad is currently setup with a content filter, an updated content filtering application is now available. Please sign-in on your device to enable these updates as soon as possible. After July 31, 2020 internet access on the iPad will be limited to DOE resources until the user signs in to the Zscaler software to establish a secure connection.

Directions for how to update can be found here: Sign in to Zscaler

If you have ongoing issues with technology to support learning at home, even after visiting our support pages (such as Getting Started with Your iPad) please fill out the Technical Support for Families form. You can use the form to let us know what issues you are having with NYCDOE iPads or other devices including:

Technical Support for Families


  • Status or delivery of iPad request

  • Reporting a lost or stolen device

  • Support for sign in and use of iPad or other DOE devices​

  • Help with applications (including Google Classroom)

If the form doesn’t offer the answers you need, you will be asked to provide your contact information and we will get in touch with you and try to solve your problem.

The form is only available in English, so if you need assistance filling out the form you can contact your school.
The parent coordinator or principal can get language help for you.

PS 89 Tech Support

In addition to tech support from the DOE, PS 89 can also provide support. In order to request support, fill out the PS 89 Tech Support Request 2021-2022 formHours of operation are from 8:00 am to 2:00 pm (Monday to Friday) please be patient and allow some time for the service desk to investigate the problem. 

Google Classroom Tutorials

Internet Support